Finesse Travel Privacy Policy

Support Call: 01709 367663

Introduction and background

The purpose of this policy is to outline how Finesse Travel Ltd has established measures to protect your privacy and information rights. 

Your rights

We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these. 
This privacy notice aims to outline how we maintain these rights.  In particular, it outlines:

  • How we collect and process your information
  • Why we do this
  • How you can exercise your rights;
  • Who to contact in the event you’re unhappy with our performance.

Depending on why we have collected your information, your information rights could include:


Right

Explanation

Right to be informed

This encompasses the obligation for us to be transparent in how we collect and use your personal data.

Right of access

You have the right to access your personal data and supplementary information.

Right to rectification

If the information we hold on you is inaccurate or incomplete, you can request we correct this.

Right to erasure

You can request we delete or remove personal data where there is no compelling reason us to continue processing

Right to restrict processing

You have the right to request we cease processing your data, if:

  • You consider it inaccurate or incomplete;
  • Where you object to processing and we are considering whether we still have a legitimate interest to process it.
  • Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim

Right to data portability

  • Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form. 

Right to object

You have the right to object to our processing under certain circumstances. For example, you can object to:

  • direct marketing (including profiling); and
  • processing for purposes of scientific/historical research and statistics

Rights relating to automated decision making including profiling

    • Where we apply automated decision making, we must
  • give you information about the processing;
  • introduce simple ways for you to request human intervention or challenge a decision;
  • carry out regular checks to make sure that our systems are working as intended

 

Information related to automated decision making is contained later in this notice.

Information we collect
Finesse Travel Ltd may collect, use or disclose personal information,  such as your name, age, address, phone number, e-mail address, emergency contact information, passport information, travel medical information (where required), insurance details, ISIC information (where applicable), nationality, residency, nutrition preferences, trip evaluations, travel and accommodation preferences, comments you provide us, trip destination information, and payment-related information. This personal information enables us provide you with trip information, accommodations, process payments, and provide similar travel services.

 

Please find below a summary of the information we collect and how we use this to deliver services to you.


Information we collect

NAME
ADDRESS

E MAIL ADDRESS
TEL NO
PASS PORT DETAILS

DATE OF BIRTH
DIETERY REQUIREMENTS
PAYMENT INFORMATION

We collect personal information to help us deliver an effective service as follows:
1.1  to fulfil any existing and/or future travel booking you make with us including necessary reservation, payment and ticketing arrangements and administration associated with the travel arrangements (exceptionally this may include sensitive personal data, for example relating to your health or disabilities) and you recognise that, by providing us with such sensitive personal data, you give your explicit consent to us to process such data for the purposes set out in this policy;
1.2 to provide any other product or service you have purchased from us;
1.3  to deal with any queries or requests you have regarding your booking and manage any amendments you may wish to make to travel arrangements or changes we need to advise you about;
1.4 to fulfil security, customs, immigration and border control requirements associated with your reservation which may include providing information to the police and appropriate government agencies;
1.5 to make information available to appropriate third parties where necessary in the event of an emergency;
1.6 to provide you with information about products, services and promotions that may be of interest to you unless you have asked us not to contact you;
1.7 to ensure that content from our website is presented in the most effective manner for you and for your computer;
1.8 for quality assurance testing, market analysis, systems testing, analysis of statistics, benchmarking, auditing and performance measures (which may include monitoring or recording your telephone conversations with us for the purposes set out herein);
1.9 for arranging and administering your insurance products;
1.10 for payment card verification and anti-fraud screening; and
1.11 for administrative and legal purposes (including handling complaints, claims and legal proceedings) and to apply our terms & conditions

Transfer of data

When you make a travel booking or other purchase via this web site, some of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as hoteliers, airlines, insurance companies and ground handling agents, so that they can provide you with the arrangements you require.  Some of these third parties may be based outside of the European Economic Area (“EEA”). Organisations that are based outside of the EEA may not be subject to the same level of controls in regard to data protection as exist within the UK and the EEA. 
In order for you to travel overseas, we may be required to disclose certain parts of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, security and anti-terrorism.  Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate.
We may disclose your personal information to relevant third parties for the purpose of fraud protection and credit risk reduction.

Retention of data

Finesse Travel Ltd  retains information for seven (7) years from our point of last contact.  We hold this information to support our legal and regulatory requirements.  If you object to this retention, please contact us – details provided in the ‘Contact’ section.

Securing your information

Finesse Travel Ltd applies technical and organisational security measures in line with industry good practices. 

Website Policies and Cookies
Our website uses a technology called a “cookie,” which is a small element of data that our website can send to your browser to be stored on your computer so that we can recognize your computer when you return. If you have registered with our website, cookies may provide us and our service providers with information that we will use to personalize our website in accordance with your preferences. Most web browsers allow you to modify your settings to notify you when you receive a cookie or to reject cookies entirely. If you decide not to accept cookies from our website, you may not be able to take advantage of all of its features.

Contact details

We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future. 
If you have given consent for processing, you are free to withdraw that consent.  To let us know this is the case please e mail us at enquiries@finessetravel.co.uk
If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):

  • Finesse Travel Ltd as data controller, can be contacted as follows: Finesse Travel Ltd,
    38 California Drive,   Catcliffe, Rotherham S60 5TX
  • Lesley Jarvis can be contacted as follows at 38 California Drive,   Catcliffe, Rotherham S60 5TX
    If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted at  https://ico.org.uk/global/contact-us

This privacy notice was updated on 4/5/18